Permissions & troubleshooting

Permissions RidePack needs

• Location (While Using the App) — used to surface nearby rides and let your crew find you. RidePack only tracks your location while you're actively in a ride or browsing nearby rides; it doesn't track you in the background once you've left.
• Microphone — required for open-mic voice. Without it, RidePack can't put you on the channel.

If you denied either permission on first launch, open Settings → RidePack and turn them back on, then relaunch the app.

Understanding connection status

The active ride screen shows your connection state. Here's what each one means:

• Connecting — RidePack is joining the voice channel. This is normal for a couple of seconds at the start of a ride.
• Connected — you're live on the channel and can hear and be heard by the group.
• Reconnecting — you've lost signal or briefly dropped from the channel. RidePack rejoins automatically as soon as your connection recovers; no action is needed.
• Failed — RidePack couldn't establish or recover the connection. Leave and rejoin the ride, and check that you have a working cellular or Wi-Fi connection.

Adjust voice volume

If incoming voices are too loud or too quiet relative to your music, open Settings → Audio in the app and use the voice volume slider to balance the two.

Common fixes

1. No sound from the group

   Check that Microphone access is granted and that your phone isn't in silent/mute mode if you're not using headphones. Confirm you're not muted in the app.

2. Can't find a nearby ride

   Confirm Location permission is set to at least While Using the App, and that the ride owner has started the ride and is nearby.

3. Stuck on Reconnecting

   Move to an area with better cellular or Wi-Fi coverage. If it persists, leave the ride and rejoin.